Refund policy

We want you to be satisfied with your purchase from XXX. If you are not satisfied with an eligible item, you may request a return in accordance with the policy below.

Return Period

Return requests should be submitted within 30 days of the date your order is delivered.

To request a return, please contact us at service@whisyo.com and include your order number and the reason for the return.

Return Conditions

To be eligible for a return, the item should be:

Unused and in its original condition
In its original packaging, when applicable
Free from damage, stains, odors, or signs of use

We reserve the right to refuse a return if the item does not meet the conditions above.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@whisyo.com as soon as possible.

Please include your order number and clear photos of the item and packaging so that we can review the issue and determine the appropriate solution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping

Unless an item is damaged, defective, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.

For damaged, defective, or incorrect items, please contact us before sending the item back so we can provide further instructions.

Non-Returnable Situations

Returns may not be accepted for items that have been used, damaged after delivery, altered, or returned without prior contact with our customer service team.