Refund policy

Last Updated: September 14, 2026

This Refund Policy explains when you may send a Whisyo plush charm back, what we refund, and how to ask. Purchases are made on https://whisyo.com. The seller is YIF Trading Limited.

We accept returns of unused charms and of charms that arrived damaged or not as described. We do not offer exchanges. Approved refunds go back to the original payment method.

1. Return window

Open a request within 30 days of the delivery scan on the carrier page. The 30 days start on that scan date.

Change of mind: the charm should still be unused, unscented, dry, and in the original bag with the clip intact. We only take back items in new condition for change-of-mind returns.

A torn seam, missing charm, stained bag from transit, or crushed mailer: write as soon as you open the pack and attach photos of the item and the outer pack.

2. Eligible returns

An unused charm in new condition that you no longer want
A manufacturing defect you can show in photos (open seam, detached clip, large stain from the factory bag)
Transit damage to the charm or the mailer
A different character or color than the line you paid for

3. What we do not accept

Exchanges for another color or character. We refund; we do not send a second charm as a swap
Charms clipped onto a bag, carried outdoors, washed, sprayed with perfume, or with the loop cut
A parcel mailed with no written approval
A request sent after day 30
A charm returned without the bag when the bag was in the original shipment

4. How to start a return

Email service@whisyo.com. Put the order number in the subject line. Say you want a refund and why. You may also call +1 619-420-8962 during business hours.
For damage or a wrong item, attach clear photos before you ship anything.
Wait for a written approval. We usually answer within 1–2 business days.
Pack the charm in its bag. Ship only to the destination in that email. Keep the tracking number until the refund shows.

A pack sent to Chula Vista with no approval note may be refused or returned to you at your expense.

5. Return address

795 Energy Way
Chula Vista, CA 91911
United States

Use this line only after we approve the return. It is also the U.S. correspondence address for letters. It is not a public drop box and not a showroom.

6. Who pays and what we refund

Return shipping is the customer’s responsibility. You buy the label and mail the charm back. There is no restocking fee.

Change of mind (unused item in new condition): after we receive and check the charm, we refund the item price and tax on that line where the processor reverses it. Outbound shipping already charged ($4.99, or the free-ship benefit on a $29+ order) stays with the outbound carton. You pay the return label.

Our fault (wrong item, defect, or crushed pack): you still mail the charm back at your expense if we ask for it. After we receive it, we refund the item price, tax on that line where the processor reverses it, and the original outbound shipping. If photos already show the problem clearly, we may refund without asking you to ship the charm back.

We inspect returned packs after they arrive. Approved refunds are submitted within 10 days after we receive the return, to the original payment method.

7. Failed inspection

If the charm arrives used, incomplete, or not the item we approved, we email you within 3 business days. You then choose, within 14 days of that email, whether we ship it back at your expense or forfeit the refund. We will not keep an item without notice and without giving you that choice.

8. Chargebacks

Email us with the order number and photos before you open a card dispute. A chargeback filed while a return is already in progress can freeze both paths until the card brand closes the case.