Shipping policy

Last Updated: September 14, 2026

This Shipping Policy explains where Whisyo plush bag charms and keychains can be sent, what postage costs, how tax is added, how long packing and transit usually take, and what happens when a parcel is damaged, lost, or sent to a bad address.

The seller is YIF Trading Limited, RM 1001, 10/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong. The shop URL is https://whisyo.com. Times on this page use Pacific Time (PT).

1. Shipping destinations

We deliver to physical street addresses in the contiguous United States (the lower 48 states) and Washington, D.C. A complete line must include the street number, street name, city, state, ZIP, and any apartment, suite, or unit.

We do not ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), APO / FPO / DPO military addresses, P.O. Boxes, or any address outside the United States.

If checkout still accepts an address we cannot serve, we may cancel that order and refund the merchandise. Do not enter a P.O. Box hoping the carrier will convert it to a street address.

2. Shipping rates

Merchandise subtotal $29.00 or more before tax → free standard shipping.

Merchandise subtotal under $29.00 → $4.99 flat for standard shipping.

Checkout uses the cart subtotal before tax. Sales tax and the shipping line itself do not count toward $29. Adding or removing a charm in the cart can move the order across the threshold; the rate shown at checkout is the one that applies.

This is not free shipping worldwide and not free shipping to all 50 states. We do not offer expedited shipping.

3. Sales tax

Orders shipped to addresses in the United States may include sales tax. The amount is calculated at checkout from the ship-to state (and, where required, the city or district) and from the merchandise total.

Tax does not count toward the $29 free-shipping threshold. We collect tax only where the checkout system is set to collect it. If a line is cancelled or refunded, tax charged on that line is reversed with the merchandise refund, subject to the payment processor.

We do not give tax advice. A reseller certificate or exemption must be arranged before checkout.

4. Seller and origin

Charms are supplied by YIF Trading Limited in Hong Kong. Country of origin is China unless a product page says otherwise.

The California line below is for customer mail and for returns we have already approved:

795 Energy Way
Chula Vista, CA 91911
United States

That door is not company headquarters and is not listed as the only building outbound orders leave from.

5. Processing time

After payment clears, packing usually starts within 1–2 business days (Monday–Friday).

Cutoff: 2:00 PM PT Monday–Friday when that style is in stock. An order placed after cutoff, on Saturday or Sunday, or on a U.S. federal holiday is treated as received the next weekday.

If a style sells out after you pay, we email you. You may wait for the next batch or take a refund on that line. Holiday weeks, carrier backlogs, and weather can add time. We email if a delay we know about will add more than a few days.

6. Delivery estimates

After the first carrier scan, many lower-48 parcels move about 5–10 business days. From payment to the door a common range is 6–12 business days.

West Coast ZIP codes often sit at the short end; far inland or rural ZIPs can sit at the long end. These numbers are estimates. They are not a promised calendar date. A signature or pickup-point redirect by the carrier can add a day.

7. Tracking

We email a tracking link when the carrier has the parcel. Public scan pages can lag several hours, sometimes until the next weekday, after the physical handoff.

If tracking has not moved for several weekdays after the first scan, email service@whisyo.com with the order number before opening a payment dispute.

8. Damaged packages

Leave the outer mailer intact until you have photos. Photograph the carton or poly mailer, the crushed corner or tear, and the charm. Email those photos and the order number to service@whisyo.com.

After we review, we replace the charm or refund the merchandise, whichever fits the photos and stock. Do not throw the packing away until we reply.

9. Lost packages

If scans stop and the carrier marks the parcel lost, email the order number. After we confirm with the carrier, we send another charm or refund the merchandise. We cannot start that process on a guess that a pack is late by one day.

10. Address errors

Apartment, suite, building, and buzzer codes must be in the address you type. A missing unit number is the most common reason a pack comes back.

To change an address, write before we hand the parcel to the carrier. Once it is scanned, we cannot pull it off the truck.

A pack returned because of an address you typed may be resent (you may owe postage) or refunded for the product only. The $4.99 outbound fee, if you paid it, is not refunded in that case. Free shipping on a $29+ order is not paid out as cash.

If the carrier leaves delivery notices and the pack comes back unclaimed, we email you. If we do not hear back within 15 days of that first note, we may restock the charm and refund the product minus outbound and return movement costs.