Shipping policy

At Whisyo, we aim to provide a straightforward and reliable shopping experience.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, processing may take a little longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Time

After your order has been processed, delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other factors outside our control.

Estimated delivery times will be provided during checkout when available.

Please note that delivery estimates are not guaranteed delivery dates.

Order Tracking

When tracking information is available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after the package has been shipped.

Customs and Import Duties

For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country's regulations.

Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated during checkout.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete before submitting your order.

If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional shipping charges may apply for reshipment.

Delivery Issues

If your order appears to be lost, damaged, or significantly delayed, please contact us at service@whisyo.com with your order number so that we can review the situation and assist you.